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Reporting Claims

Accident / breakdown


Anytime, anywhere

With Alphabet you can report an accident or breakdown directly and conveniently via telephone or app, 24 hours a day. Do not hesitate to contact us – we will coordinate any necessary repairs and process any insurance claims on your behalf.

We ensure that your mobility is restored as soon as possible. In the event of an accident, the Alphabet team can be reached 24 hours a day. Our claims management staff will arrange all of the services required – we will provide optimal support on the spot, organising the breakdown service, a courtesy car, repairs and the insurance-related aspect of the accident, whether in Switzerland or abroad.

How you can report your accident:

AlphaGuide App

With Alphabet, reporting any loss or an accident is straightforward, quick and easy. Simply contact the Alphabet claims centre – you can even send us pictures of any damage.

Download the AlphaGuide app now, available free of charge for  IOS or Android  from the App Store.


Download the form, print it out, fill it in, then scan the completed form and return it to the Alphabet claims centre.

By Phone

To make a claim by phone, just call +41 800 818 418

What do I do in the event of a claim?

  1. Put your safety vest on and secure the accident site.
  2. Call the police if people are injured or if the situation is unclear, such as who is to blame. Write down the name and district of the police officer that arrived on the scene. Never sign an admission of guilt or a document waiving claims for damages from third parties.
  3. Document the accident damage on site with a sketch or photograph, and take all details of the other party involved in the accident.
  4. Report the claim immediately using the AlphaGuide app. Via the “Claims management” function, you can enter all of your details as well as comprehensive information about the other party involved in the accident and any third parties, such as witnesses or other injured parties. It is also possible to transmit photographs and other details on the circumstances of the accident and the location directly to the Alphabet claims centre.
    Alternatively, you can report any claims by calling the 24-hour service hotline on +41 (0)800 818 418.


We are happy to help!

You can reach us by phone Monday to Friday from 8.00 a.m. to 5.30 p.m.

+41 58 269 65 67 (for customers)
+41 58 269 67 54 (for dealers/service partners)